Zen Den Worthing  
Massage Therapy Terms and Conditions

Zen Den Worthing is a professional massage therapy practice based in Worthing, West Sussex. I provide a range of therapeutic treatments designed to support physical wellbeing, reduce stress, relieve pain, and promote relaxation in a calm and private setting.

In these terms and conditions, “the Client” refers to any individual who books or receives massage therapy services from Zen Den Worthing.

Sports Massage – Targeted massage aimed at helping with sports-related injuries, improving performance, aiding recovery, and preventing injury.

Deep Tissue Massage – A firm-pressure massage that works into deeper muscle layers to address chronic pain, tension, or tightness.

Remedial Massage – Focused therapeutic treatment used to assess, treat, and manage muscular pain, postural issues, and restricted movement.

Swedish Massage (Relaxation Massage) – A gentle, flowing massage designed to relax the entire body and mind, ease tension, and support general wellbeing.

Myofascial Release Therapy – A technique that releases tension in the fascia (connective tissue) to improve posture, flexibility, and reduce pain.

Manual Lymphatic Drainage (MLD) – A very light and rhythmic massage that stimulates the lymphatic system to support healing, reduce swelling, and boost immune function.

All treatments provided at Zen Den Worthing are strictly professional and therapeutic in nature. These services are intended to support health and wellbeing and are non-sexual. Any inappropriate behaviour or requests will result in the immediate termination of the session, and the client may be refused further treatment.
Treatments are non-diagnostic and complementary to medical care; Jan does not diagnose conditions or provide medical advice.

All clients are required to complete a consultation form prior to their first treatment. This form collects essential health and lifestyle information to ensure that the massage therapy is safe, appropriate, and tailored to your needs.

Please allow an additional 5–10 minutes at your appointment for this consultation. This time is not deducted from your treatment session.

The time you book is the hands-on treatment time. For example, a 60-minute session includes a full 60 minutes of massage. However, please arrive a few minutes early to allow time for any brief updates or discussions before treatment begins.

It is essential that all clients disclose any relevant medical conditions, injuries, current medications, allergies, or contraindications on the consultation form and during subsequent appointments. This includes but is not limited to:

Cardiovascular conditions

Cancer

Diabetes

Pregnancy

Recent surgeries or injuries

Skin conditions

Blood disorders

This information helps me determine whether massage is safe and appropriate for you.

Treatments will only be carried out if they are considered safe and beneficial based on the information provided. In some cases, I may need to refer you back to your GP or consultant for written/verbal permission before proceeding.

Please note: I am not a medical professional and therefore cannot diagnose medical conditions. My role is to assess whether massage therapy is suitable based on the information you provide and to deliver treatments within the scope of my training.

At Zen Den Worthing, your privacy, comfort, and modesty are respected at all times. You will be appropriately draped during the session, with only the area being treated exposed. Towels or sarongs are used to maintain warmth and discretion throughout your treatment.

Zen Den Worthing maintains a strict zero-tolerance policy on any form of inappropriate or sexual behaviour. This includes:

Inappropriate comments, gestures, or requests

Lewd or sexual advances

Any behaviour that makes the therapist feel unsafe or disrespected

If a client demonstrates any inappropriate behaviour—verbal, physical, or otherwise—the session will be terminated immediately, and no further appointments will be offered.

In the event that a treatment is terminated due to inappropriate conduct, the full session fee will still be payable. No refunds will be issued under these circumstances.

A parent or legal guardian must be present throughout the entire treatment for any client under the age of 16.

Zen Den Worthing is committed to maintaining a safe, clean, and hygienic environment for all clients. The following health and safety measures are in place to protect both clients and therapist:

All towels, linens, and equipment are cleaned and changed between clients.

The treatment area is sanitised regularly, and hand hygiene is maintained at all times.

Clients are asked to attend appointments freshly showered where possible.

Clients must not attend their appointment if they are experiencing symptoms of any contagious illness, including:

Colds, flu, or COVID-19

Fever or active infection

Skin infections or contagious rashes

If you are unwell, please reschedule your appointment with as much notice as possible.

In the interest of protecting vulnerable clients, please notify me if you have recently tested positive for COVID-19, or are experiencing symptoms such as coughing, sore throat, or difficulty breathing. A treatment may need to be postponed in such cases.

The validity of each gift voucher is indicated on the voucher itself. It is non-transferable and non-refundable unless agreed otherwise.

Zen Den Worthing memberships are valid for 12 months from the date of purchase.

Zen Den Worthing will not be held liable for any injury, loss, or complications that arise due to a client’s failure to disclose relevant medical conditions, medications, injuries, or contraindications. It is the client’s responsibility to provide accurate and complete health information prior to and during treatment.

While massage therapy can be highly beneficial, individual results may vary. I make no guarantee regarding specific outcomes such as pain relief, injury recovery, or improved mobility. Massage is a complementary therapy, not a substitute for medical care, and should not be used as such.

Zen Den Worthing operates in full accordance with UK laws and professional regulations applicable to massage therapy and complementary health services. These terms are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of UK courts.

Zen Den Worthing collects personal data from clients through the consultation form, text, WhatsApp, email and during the course of providing massage treatments. This may include:

Full name

Contact details (phone number, email, address)

Medical history and current health conditions

Treatment notes and records

This information is used solely for the purpose of delivering safe and appropriate massage therapy and managing appointments and client communications.

All personal data is stored securely, in digital form, and is protected against unauthorised access or disclosure. Access is restricted to the therapist and used only for legitimate business purposes.

Client records are retained for a minimum of 7 years from the date of the last treatment, in accordance with professional and legal requirements. For clients under the age of 18, records are kept until 7 years after their 18th birthday.

You have the right to:

Access the personal data held about you

Request correction of inaccurate or incomplete information

Request deletion of your data where appropriate

Withdraw consent for data processing (where applicable)

To exercise your rights or to raise concerns about your data, please contact me directly in writing.