Zen Den Worthing  Massage Therapy Privacy Notice

Zen Den Worthing collects and processes your personal information according to this privacy notice and complies with relevant data protection regulations and laws. This notice explains your rights and our responsibilities, as well as how, why, and when we process your personal data.

Zen Den Worthing is located at 20a Ainsdale Close, Worthing, BN13 2QX.

Zen Den Worthing processes your personal information to fulfill our legal, statutory, and contractual obligations and provide you with our services. We’ll never collect unnecessary personal data and only process your information as outlined in this notice.

The personal data we may collect from you includes:

Title/Name
Date of Birth
Home Address
Personal Email/Business Email
Sex
Home Telephone Number/Mobile Telephone Number/Work Telephone Number
 Referral Source
Special Category Data (e.g., health/medical information, work history, hobbies, family background)
GP/Consultant Details
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We collect information in the following ways:

Email correspondence (from you, your GP/Consultant, or your employer)
Telephone
Face-to-face consultation
Jotform consultation form and sub-consultation form
Social media (e.g., Facebook, Twitter, Instagram, LinkedIn)
WhatsApp, text message
Consultation or sub-consultation form

Zen Den Worthing takes your privacy seriously and will never disclose, share, or sell your data without your consent, except when required by law. We only keep your data for as long as needed and for the purposes specified in this notice. If you agreed to receive promotional offers and marketing, you can withdraw that consent at any time.
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The following outlines the purposes and reasons for processing your personal data:
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We collect your personal data to schedule appointments and identify you during our services.
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We collect your personal data to send appointment confirmations and reminders to your preferred phone and email.
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We collect and store your personal data to fulfill our legal obligation for massage therapy note-keeping.
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We may share your data with external healthcare professionals involved in or recommended for your care. We’ll always discuss this with you and obtain your consent.
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We may share your data with your external referring company or insurer (if applicable) as part of your treatment program. We’ll always discuss this with you and obtain your consent.
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To customize future massages.

You have the right to access any personal information that Zen Den Worthing processes about you and to request information about:

What personal data we hold about you
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The purposes of the processing
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The categories of personal data concerned
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The recipients to whom we’ve disclosed or will disclose the personal data
 
How long we intend to store your personal data
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If we didn’t collect the data directly from you, information about the source
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If you believe we have any incomplete or inaccurate data about you, you have the right to ask us to correct or complete the information. We’ll strive to do this as quickly as possible, unless there’s a valid reason not to. If that’s the case, we’ll notify you.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) according to data protection laws, as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information.   

If you request to exercise any of these rights, we may ask you to verify your identity before taking action. This helps protect your data and keep it secure.

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Zen Den Worthing uses third parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Cliniko

Zen Den Worthing uses Cliniko to book our appointments online, provide electronic note keeping and storage for your special category data, send out invoices, send out receipts and store practice letters. All data in relation to your practical management is processed and stored here and on password protected hard drive.

For more information about Cliniko, please read their Privacy Notice.

Jotform.com

Jotform is a San Francisco-based company for building online forms. Jotform stores your data for 7 days than, your form is moved to trash folder and deleted after 30 days.

Please click on Jotform terms of use for more details.

Please click on Jotform privacy Policy for more details.

SumUp for Payment Processing

Introduction to SumUp Payment Services

At Zen Den Worthing, we are dedicated to providing not only exceptional therapeutic services but also a smooth and secure payment experience. To facilitate this, we utilize SumUp as one of our payment processing services. SumUp is known for its user-friendly interface and stringent security measures, ensuring a reliable payment process for our clients.

How SumUp Functions

Payment Processing: SumUp processes transactions when clients use their credit or debit cards for payment. We selected SumUp for its efficiency and secure handling of payment data.
Security Protocols: SumUp employs state-of-the-art security and encryption techniques to safeguard your financial information. It adheres to the Payment Card Industry Data Security Standard (PCI DSS), which is a benchmark for secure payment processing.

Data Privacy and Security
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Non-Retention of Card Details: Our practice doesn’t keep any credit or debit card details. SumUp directly processes and secures all such information.

Confidentiality: We only share necessary information with SumUp to complete the transaction, including your name, card details, transaction amount, and date.

Compliance and Trust
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Regulatory Compliance: SumUp is committed to following relevant privacy laws and regulations, including GDPR, to ensure responsible and secure management of your financial data.

Transparency: For more information on SumUp’s approach to data handling and protection, we recommend visiting SumUp’s Privacy and Security Policies.

Your Rights and Responsibilities
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Access and Inquiry: You can request information about the data we collect during payment processing. Although we don’t store your card details, we can provide details about transactions processed through SumUp.

Questions and Feedback: If you have any questions or concerns about using SumUp for payment transactions, please contact us. We’re committed to maintaining a transparent and trustworthy relationship with our clients.

No Storage of Card Details: Zen Den Worthing doesn’t store your credit or debit card details. Square processes and secures all card information.

Confidentiality: We only share necessary information with Square to process your payment. This may include your name, card number, transaction amount, and transaction date.

Data Storage and Security
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Device Security: All client information is stored on a business laptop which uses a 6 digit code known only to Jan Bugar at Zen Den Worthing
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Compliance and Privacy
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As a practice, we’re committed to maintaining the highest standards of data privacy and security. Our data handling practices align with the General Data Protection Regulation (GDPR) and other relevant privacy laws.

To learn more about how Cliniko and Jotform manage and protect your data, and how they comply with GDPR, we encourage you to review their privacy policies.

Your Rights and Choices
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Access and Control: As our client, you have the right to access the information we hold about you. You can also ask us to update or correct this information at any time.

Data Portability: Upon request, we can provide you with a copy of your data in a commonly used and machine-readable format.

Safeguarding Measures
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Zen Den Worthing takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure, or destruction and have several layers of security measures in place, including: –

Restricted access
Firewalls
Anti-Virus / Malware

Consequences of Not Providing Your Data
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You are not obligated to provide your personal information to Zen Den Worthing, however, as this information is required for us to provide you with our practical services, we will not be able to offer our services without it.

How Long We Keep Your Data
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Zen Den Worthing only ever retains personal information for as long as is necessary. We are required under UK tax law to keep your personal data for 7 years from the date of the last treatment. After which time it will be destroyed. Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent as per Privacy Notice.

Special Categories Data
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Owing to the services and treatments that we offer, Zen Den Worthing will need to process sensitive personal information (known as special category data) about you, to ensure safe and effective treatment can take place. Where we collect such information, we will only request and process the minimum necessary for the specified purpose and identify a compliant legal basis for doing so.

Where we rely on your consent for processing special category data, we will obtain your explicit consent through a signature at your first consultation. You can modify or withdraw consent at any time, which we will act on immediately, unless there is a legitimate or legal reason for not doing so.

Lodging A Complaint
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Zen Den Worthing only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to contact me directly or lodge a complaint with

Jan Bugar, 20 Ainsdale Close, Worthing, BN13 2QX, zendenworthing@gmail.com, Tel: 07947502512

Consent
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Zen Den Worthing take your privacy seriously and will only process your personal data with your consent and in accordance with the terms stated in our Privacy Notice. We will obtain your explicit consent through a signature at your consultation form. You can modify or withdraw consent at any time, which we will act on immediately, unless there is a legitimate or legal reason for not doing so.