Cancellation & Rescheduling Policy
Transparent, fair, and designed with your wellbeing in mind
I Understand Life Happens
I understand that life happens — unexpected events, illness, or schedule changes are sometimes unavoidable. While I reserve the right to adjust appointments if needed, my priority is always to offer an exceptional and reliable service to every client. To ensure fairness and consistency, the following cancellation and rescheduling policies apply.
Quick Policy Overview
✅
48+ Hours Notice
Free rescheduling or cancellation with no fees applied
No Fee
⚠️
24-48 Hours Notice
Cancellations with less than 48 hours notice
50% Fee
❌
Under 24 Hours
Late cancellation or missed appointments
100% Fee
🏥
Emergency or Illness
Contact ASAP - fees may be waived at my discretion
Case by Case
Full Policy Details
Client Cancellations or No-Shows
- Cancellations with less than 48 hours' notice will incur a 50% cancellation fee
- Cancellations with less than 24 hours' notice or missed appointments will incur a 100% cancellation fee
- These fees help compensate for lost booking opportunities
Emergencies and Illness
- I understand that genuine emergencies and illness can occur
- If you're feeling unwell or have an unavoidable emergency, please get in touch as soon as possible, ideally first thing in the morning
- In these cases, I may waive the cancellation fee at my discretion
- Your health and wellbeing are the priority
Rescheduling Your Appointment
- You are welcome to reschedule your appointment with at least 48 hours' notice to avoid a cancellation fee
- Contact me directly via phone, Facebook, Instagram, or LinkedIn to rearrange
- Multiple convenient time slots available to suit your schedule
- Flexible booking system designed for your convenience
Cancellations by Zen Den Worthing
- In the rare event that I need to cancel your appointment, I will offer to reschedule at a mutually convenient time
- I am not liable for any costs you may incur due to a change or cancellation on my end
- Your understanding and flexibility are greatly appreciated
By booking an appointment, you acknowledge and agree to this cancellation policy
Book Your Appointment
Policy last updated: January 2026
